Shipping

1.Shipping

All goods will be delivered by a carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date. Proof of identification will be required on delivery. Deliveries are made Monday to Saturday.

We will make every effort to facilitate the delivery of goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood, traffic conjestion or fire. VineDesign.co.zw shall be under no liability for any delay or failure to deliver the products within estimated timescales as we are merely facilitating the process.

Risk of loss and damage of products passes to you on the date when the products are delivered to you. We will notify you of the delivery cost during the checkout period.

We are not able to facilitate delivery for orders outside Zimbabwe. International delivery will be coming soon.

2.Returns

If you don't love it we'll take it back.

We strive to exceed your expectations with every product you receive. All products are made with the best materials using our special digital printing technologies

If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 48 hrs of receipt, subject to the goods are not damaged or fit for use. As vinedesign.co.zw launches new products, it will update the Returns information as necessary.

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related

Undeliverable Packages

On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned to us as undeliverable. 
In an effort to reduce the impact of returned Products, vinedesign.co.zw returns the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

To return your items:

It's easy! Just contact Customer Support to receive a Return Authorization (RA). Please specify whether you want a replacement or refund.

3.The VineDesign.co.zw Promise

Achieve Total Happiness

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for a full exchange, refund, or an account credit within 48 hrs of receipt. Please note custom designs are made-to-order specifically for you, so we cannot accept returns.

If you are not completely satisfied with your order and decide you want an exchange, refund, or an account credit, the process is simple:

Contact Customer Support to receive a Return Authorization (RA) number and specify whether you want a replacement or a refund, email returns@vinedesign.co.zw

Write the RMA number on the packing slip and include the slip in your return package.

4.Return the package to: 
VineDesign.co.zw